I finally gave up on my Galaxy S5 over the weekend. Fortunately, my amazing friends didn’t mind joining me at Best Buy to grab a new one since they had a sweet deal where they give you $300 off on your phone when you purchased it there. Unfortunately, I soon discovered that $300 instant rebate is just a little something they need to give you for the inconvenience of having to set foot in a Best Buy store.
I met with a Samsung representative who gave me the rundown on the differences between the S8 and the S8+, but didn’t know whether or not either one had the option to add a memory card for additional memory. That’s not that big of a deal, since I can google that myself, AND this phone has 4 times the memory of my current phone. In the end, I opted for the S8 because I simply didn’t NEED the extra $150 worth of phone. At this point, my Samsung rep passed me off to a Verizon guy who told me they didn’t have that phone, but was kind enough to call around and see if another Best Buy in the area had it. They did, so off we went to Best Buy number 2.
We were instantly greeted by someone, so I told them what I needed, and waited for a minute while he grabbed my phone, verified identity, activated it and sent me over to the Samsung representative to transfer files from my old phone to my new phone. I mean, I could do it myself, but they have all of the tools to do it, and it should have only taken a few minutes. WRONG!
The guy was hot as can be, so we didn’t mind waiting for a little bit while this so-called expert messed around with the old phone/new phone exchange. He was looking for cables, and finally said “I don’t have the cable I need to do this. We’ll have to do this with the wireless option. It would have been a lot easier if they had you download Smart Switch on your old phone before they shut it off, because the free WiFi here is horrible.”
Umm….First of all, you are literally inside of a Best Buy. I’m guessing there are at least 30 of the cable you need to transfer files from one phone to another for sale less than 50 feet away from the shiny phone display, so there’s that. Instead, I told him “Well, you could just turn on a mobile hotspot with my new phone, and use that to download Smart Switch on my old phone.” He replied “Oh, yeah. I don’t know why I didn’t think of that. I guess you can learn things from your customers.”
Of course it still wasn’t smooth sailing after that, since apparently you must have sufficient memory on the old phone to transfer crap off of it and to the new phone. It makes no sense to me, but whatever. He wasn’t able to transfer everything all at once, so he started going through everything and listing what he didn’t need to do. Call me crazy, but I’m pretty sure you can just complete the transfer process one section at a time, but then he’s the Samsung expert, so what do I know?! Anyway, conversation progressed a little something like this for the next 45 minutes:
- You have over 2000 contacts. Do you really need all of those? (Well, since they’re saved in my phone, I’m going to go with, yes. Yes, I need those over 2000 contacts transferred over to the new phone.)
- Do you need ALL of the apps sent to the new phone? You can just download them again from the play store. (Holy shit, why didn’t I think of that?! I had no idea I could get free apps again from the play store. Why would I want you to transfer them from one phone to the next with their passwords and cached data when I could just download them and start again fresh from the play store?!)
- Do I need to move your pictures too? (Well, they’re saved to the removable memory card, so I suppose that’s not necessary.)
- How do you have 30,000 text messages on your phone? That’s like 3 years worth of them. Nobody needs to save that many texts. (Fun fact…that’s only about 5-6 months of texts. I have over 2000 contacts in my phone, remember? That’s not an unreal amount of text messages. A lot of them are business related, and yes, I do need them.)
At some point, he just gave up on it, said something about some free classes they were doing next week, and started typing something on his laptop. We sat there for a minute or 2 before I asked him “So, are we done with you?” He said “Well, you can sit here and talk to me until I get off work in an hour if you want, but I’m done with your phone. Don’t forget about the Samsung classes next week. They’re free, so you should come to them.”
I asked, “Do you want me to teach them for you or something?”
He said, “I teach the classes,” with a confused look on his face.
“Ok. Well, I think I’m going to pass, because with the exception of learning how to get Bixby to spit some sick beats, everything that we did to my phone today, I showed YOU how to do. You’re cute and all, but you’re a little dumb when it comes to this phone.” Yeah, I said that out loud. Yes, it was a little mean, but seriously, the Samsung “expert” didn’t know anything about their latest phone release except how to make the digital assistant rap, which was cool, but it didn’t get my files transferred for me. I did that myself in about 10 minutes after leaving the store.
At least they saved me $300 on the phone, if you don’t count the value of my wasted time. They also had a 90’s/early 2000’s Pandora station playing in the store, so it wasn’t entirely a waste. Plus, Bixby does rap better than Siri, so there’s that.